Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Delivery times vary depending on your location. Standard shipping typically takes 3-7 business days. Express options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and fees depend on the destination.
Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking link via email.
What if my order hasn’t arrived?
If your order is delayed, please check the tracking information first. For further assistance, contact our support team.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery, provided items are unworn, in original condition, and with tags attached.
How do I return an item?
To initiate a return, visit our Returns Center at charcoalclothes.com. Follow the instructions and include the return form with your package.
How long do refunds take?
Refunds are processed within 5 business days after we receive your return. It may take additional time for your bank to process it.
Products & Sizing
How do I choose the right size?
Refer to our size guide on each product page for measurements. If you need further help, our support team can assist.
Are your products ethically made?
Yes, we prioritize sustainable and ethical production practices.
Do you restock sold-out items?
Some items may be restocked. Sign up for notifications to stay updated.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
How do I use a discount code?
Enter your code at checkout before completing your purchase.
Why isn’t my discount code working?
Ensure the code is valid and meets any minimum spend requirements. Contact support if issues persist.
General Questions
Do you have a physical store?
We operate online only for a seamless shopping experience.
How can I contact customer service?
For any inquiries, reach out via our Contact Us page at charcoalclothes.com.
Do you offer gift cards?
Yes, digital gift cards are available for purchase on our website.