Returns & Exchanges
At charcoalclothes.com, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help with returns and exchanges.
Returns Policy
We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be unused, in their original condition, and with all tags attached.
How to Initiate a Return
- Log in to your account at charcoalclothes.com.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the prompts to generate a return label.
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order at charcoalclothes.com.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items (marked as such at purchase)
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery for assistance.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part.
For any further questions regarding returns, please visit our Help Center.
Thank you for shopping with charcoalclothes.com!